Clicking and dealing

Many traders like the idea of opening a position by trading at the market as opposed to leaving an order that may or may not be executed. They prefer the certainty of knowing that they’re in the market. Actively buying and selling are also elements that make trading and speculating as much fun as hard work. Most forex brokers provide live streaming prices that you can deal on with a simple click of your computer mouse. To execute a trade on those platforms:

1. Specify the amount of the trade you want to make.

2. Click on the Buy or Sell button to execute the trade. The forex trading platform responds back, usually within a second or two, to let you know whether the trade went through:

_ If the trade went through, you’ll receive a pop-up confirmation from the platform and see your open position listing updated to reflect the new trade.
_ If the trade fails because the trading price changed before your request was received, you receive a response indicating “rates changed,” “price not available,” or something along those lines. You then need to repeat the steps to make another trade attempt. Attempts to trade at the market can sometimes fail in very fast-moving markets when prices are adjusting quickly, like after a data release or break of a key technical level or price point. Part of this stems from the latency effect of trading over the Internet, which refers to time lags between the platform price reaching your computer and your trade request reaching the platform’s server.
_ If the trade fails because the trade was too large based on your margin, you need to reduce the size of the trade. Understand from the get-go that any action you take on a trading platform is your responsibility. You may have meant to click Buy instead of Sell, but no one knows for sure except you.


[ForexGen Customer & Trading Support]

ForexGen Customer Service seeks to achieve the highest level of customer satisfaction.

[ForexGen online trading services] are available 24 hours a day from Sunday at 6:00pm EST to Friday at 2:00pm EST to support and offer the help needed by all ForexGen's clients through answering any questions they may have.
ForexGen provides full time assistances to support clients during the usage of [ForexGen platform], whenever our clients face any problems during downloading or installing the platform ForexGen experienced stuff will help to overcome it.

ForexGen provides clients with full scale demonstrations and help for the technical issues.

Dealing Rooms.

ForexGen dealing desk representatives are available during trading hours - 24/5 from Sunday 6:00pm EST to Friday at 2:00pm EST.

You are encouraged to contact the dealing room by phone ONLY in these situations:

* If you are not able to access the internet.
* Failing to receive a confirmation on an online order.
* Failing to connect to ForexGen server.